Telephone Call Recording
Telephone call recording is becoming an increasingly important tool for organisations of all types and sizes. It provides unambiguous evidence of who said what and when they said it. The TIM Talk call recording solution provides and instant search and playback facility for all calls made to and from your telephone system.
- Invoice and payment dispute resolution
- Training and monitoring
TIM Talk, from Portsmouth Communications, is a unique call recording proposition combining an award-winning call logging platform with a cutting-edge hardware device – the Magic Box – that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation.
It does not matter whether you have analogue lines, Basic Rate or Primary Rate (E1/ISDN30e) lines. The real beauty of this solution is the complete integration between our TIM call logger’s and the recorder.
Unlike many other call recorders, you can easily retrieve and listen to any call in seconds from any web-browser with no requirement for additional client software at the client PC. In fact any authorised user can retrieve a single call or series of calls in seconds for immediate playback.